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Automatic Bill Payment FAQ
Q. HOW CAN I SIGN UP?
A. Just fill out the online form.
Q. HOW WILL MY BILL BE PAID?
A. On the date shown on your bill, we will inform your banking institution of the amount due. The bank will automatically deduct that amount from your account.
Q. WHAT IF MY BANK IS WITH A CREDIT UNION OR SAVINGS AND LOAN?
A. All financial institutions can participate in this program.
Q. WHAT IF THERE ISN'T ENOUGH MONEY IN MY ACCOUNT WHEN I GET MY BILL?
A. There will be enough time to make a deposit because the payment amount is not deducted until the date of your bill, and that is approximately 15 days after we send you the bill.
Q. WHAT IF I HAVE A QUESTION ABOUT THE AMOUNT OF MY UTILITY BILL?
A. Give us a call at the number shown on your utility bill. We will be glad to answer your questions about the amount of your bill. If you have a question, its a good idea to call us before the deduction is made.
Q. HOW CAN I BE SURE MY UTILITY BILL HAS BEEN PAID?
A. Your utility payment will be clearly itemized on your monthly checking account statement sent by the bank.
Q. CAN I STOP THE AUTOMATIC BILL PAYMENT PLAN?
A. Yes, simply call or e-mail Elyria Public Utilities.
Q. IS THERE A CHARGE FOR THIS SERVICE?
A. No, The utility does not charge for automated payments.
Q. IF I HAVE ALREADY SIGNED UP, MUST I COMPLETE THE FORM AGAIN?
A. No, but if you are adding a new service location please complete the form .
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